FAQ

When making your booking, please provide your flight’s arrival time and flight number exactly as they appear on your ticket. Our drivers track your flight using the flight number, so they know precisely when to meet you. This process also accounts for potential delays and the time required for baggage collection.

Once you have received your booking confirmation, please head to the designated meeting point—refer to the images and instructions provided to you. A member of our team will meet you there and accompany you until you board the vehicle.

You can cancel your reservations free of charge up to 28 hours before the transfer time.

You don’t need to do anything. Because we will track your flight with your flight number. We will receive information about your delay and follow up with that information.
Important Note: When your plane lands, our waiting time for baggage collection is 1 hour. Additional fees may apply for waits exceeding 1 hour.

Once you land, please switch on your mobile phone, connect your mobile phone to wi-fi which is provided at the airport for free. You may contact our call center and get information.

We advise you to put the pick up time (average) 4 hours earlier than your departure time for international flights, for domestic flights we advise (average) 3 hours.

We track your flight and get your vehicle ready according to landing time.

Under normal conditions, since transportation times are taken into account, you need to be at the airport at least 2 hours before the flight. For example, let’s say your plane departs at 08:00 in the morning, let’s assume that the transportation time is 1 hour, let’s add every possible contingency to the 1 hour, since there is a 2-hour check-in time from the airport, you should choose your return reservation as 04:00